Repeat After Me: Social Media is not a Fad


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This video likens the “Social Media Revolution” to the “Industrial Revolution” in terms of its sheer transformational quality. Consider

  • YouTube is the 2nd largest search engine.
  • 1 out of 8 married couples married in the U.S. last year met via social media.
  • If Facebook were a country it would rank as the world’s 4th largest.

If you’re struggling with getting upper management buy-in and budget to support an online content strategy, then this is a must see.

Republished with author's permission from original post.

Nicolette Beard
As a former publisher and editor, I'm passionate about the written word. I craft content to help drive the autonomous customer experience (CX) revolution. My goal is to show call center leaders how to reduce the increasing complexity of the customer journey.


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