Is the Glass Half-Empty, Half-Full, Or…


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A departure from the typical customer service tip, here is a motivational story…

Recently I ran into an old friend, Michael Packman, who I grew up with. We were talking about our kids and he told me a great story about his daughter, Amanda.

When Amanda was younger, Michael had the idea to ask her a question to see if she was an optimist or a pessimist. So, he set a half-filled glass of water in front of her and asked:

“Is the glass half-full or half-empty?”

Her response took him by surprise. Amanda said:

”That depends if you are drinking or pouring.”

Metaphorically speaking, the next time you have a “half-filled glass of water,” what will be the answer to the question?  Is it half-empty, half-full – or is there another answer?   Sometimes the less obvious answer is a better one, or at least another alternative.

Republished with author's permission from original post.

Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.


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