Customer service leaders are constantly trying to improve service. A new report from OneReach asked 63 industry experts to weigh in on what companies can do to get started.
It was an honor to be asked to contribute since “Where do I start? is a challenging question for many customer service leaders. I’ve tackled this topic here before with an action plan for taking customer service to the next level.
My take is the first step in any journey is to select a destination. For customer service, this means defining outstanding service by creating a customer service vision.
Not all experts agree with me. The OneReach report is valuable because it provides a variety of different perspectives. It’s interesting to see that 63 experts had 11 different ideas for where to get started!
On a side note, this report is also a great list of customer service experts to follow on Twitter!