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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 180
Voice of Customer
Do Customers Care About Your Green-ness?
John Todor
-
July 23, 2007
Connect the Dots From Product to User Experience
Jeanne Bliss
-
July 23, 2007
The Best New Books on Social Marketing
Graham Hill
-
July 21, 2007
The Power of Customer-Generated Reviews
John Todor
-
July 20, 2007
The Correlation Between Consumer-Generated Media and Sales
Vandana Ahuja
-
July 19, 2007
Why Do Marketers Treat Older Customers So Badly?
Graham Hill
-
July 18, 2007
The High Cost of Customer Aggravation
John Todor
-
July 18, 2007
87% of Customers Would Switch to Brands That Do Good
Graham Hill
-
July 16, 2007
The Era of the Empowered Consumer: Why Do Consumers Generate Content?
Vandana Ahuja
-
July 14, 2007
Best Practices Aren’t Necessarily Best for Your Business
Jim Barnes
-
July 12, 2007
Sprint Fires Its Unprofitable Customers
Graham Hill
-
July 10, 2007
Dissatisfied? Then Just Stop Buying
Graham Hill
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July 10, 2007
Good Service Doesn’t Mean Customer-Centric
Paul Greenberg
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July 9, 2007
Peer Reviews and Consumer Behavior
Vandana Ahuja
-
July 6, 2007
More “Worst Practices” in the Airline World
Howard Schneider
-
July 2, 2007
The Customer Was King, and We All Seemed To Know It
Vandana Ahuja
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June 28, 2007
Trouble in Store for the iPhone
Graham Hill
-
June 27, 2007
A Good Example of Customer Un-thinking
Howard Schneider
-
June 20, 2007
The Future for Marketing Research
Bob Kaden
-
June 20, 2007
Focus on Values To Build a Customer-Centric Business
Howard Schneider
-
June 18, 2007
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