Tim Dreyer
Tim Dreyer, Director of Public Relations and Analyst Relations at Aspect, is a results-oriented manager with over 18 years of advertising, marketing communications and public relations and social media experience developing and implementing media programs, advertising strategy, and marketing programs. Tim's background includes a range of broad cross-functional experience and strong leadership.
Travel and hospitality companies pride themselves on exceptional customer service but are they really putting their money where their mouths are? In a 2014 survey of customer...
Beta or VHS? GSM or CDMA? Apple or Android? The battle for competing tech standards goes back centuries. Just ask Thomas Edison and Nikola Tesla...
Aspect recently conducted an in-depth and pretty revealing research study on Millennials and their views on customer service. We partnered with up with noted...
How do you approach customer service? As an opportunity to delight and reward your customers or as more of a business necessity just to...
Do you know who your customers are dealing with? If not, a new Aspect research study of companies offering customer service will help you...
This week, news of the U.S. Veterans Affairs Department’s announcement of a sweeping reorganization aimed and making it easier for veterans to navigate the...
We have written much about what we term the ‘relationship revolution’, that organic evolution of consumer control fueled by our hyper-connected behavior. It is...
Only in America would they make a national day out of sweetened fried food. National Doughnut Day is a thing and has been for...
The consumer apocalypse will not be televised…but it will be tweeted. While terming the current transformation of more empowered, more emboldened consumers “apocalyptic” may be...
Aspect recently conducted quantitative research to understand Americans’ preferences and attitudes for customer service across various channels, including during the holiday season. The report yielded...
A new survey offers timely insight into shoppers' attitudes about customer service around the holidays, revealing that three out of four consumers (74 percent)...
The cubicle now fits in the palm of your hand. While customers have long been enjoying the benefits of a mobile marketplace—quicker resolution times, more...
The latest rankings from the 2013 American Customer Satisfaction Index (ACSI) point to a general unhappiness with the airline industry, says a recent Bloomberg...
Social media has become a game changer in the way companies interact with and respond to their customers. One of the biggest changes is...
Social media isn't just another way to communicate with customers—it's radically redefining how companies engage with their audience and share their company's story. It's...