Frederik Schroeder

Inflationary pressures call for greater relevance from telcos

Frederik Schroeder -
All around the world, living costs are increasing faster than ever. In the UK, inflation has reached a 40-year high and is expected to climb further. Other countries are seeing similar trends. According to economists at the United Nations, the United States now has...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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