Rich Fox is the VP and Contact Center Practice Leader at Evolve IP, helping organizations use cloud technology to provide world class telephony, network, and security solutions. From call center strategy to business intelligence to advanced routing concepts, Rich helps businesses more effectively manage their contact centers to increase revenue and improve customer satisfaction.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.