Michael Maoz
Michael Maoz
Michael Maoz is Senior Vice President of Innovation Strategy at Salesforce. He joined Salesforce from Gartner, Inc., where he was a founder of the CRM practice and held positions as research Distinguished Analyst, and Gartner Fellow. His expertise is in Customer Service and Experience.
Three Trends Driving the Field Service of Tomorrow
The pandemic has transformed virtually every aspect of customer service, and field service is front and center. Over the past year and a half,...