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Ken McMahon

Ken McMahon
Ken McMahon leads Customer Success for Nextiva. His 25 years of experience leading various aspects of the customer experience including professional services, customer success, customer care, national operations, and sales. Before Nextiva, he held senior leadership roles with TPx, Vonage, and CenturyLink. He lives in Phoenix with his wife and two children.

Why You Need A Quality Assurance Program for Customer Service

Have you ever had a bad call with a company’s customer service rep, and upon hanging up, vowed you’d avoid their product at all...

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