Home Authors Posts by Kirk Samson

Kirk Samson

Kirk Samson
Nexdigm
Kirk Samson JD/MBA is a Senior Director at Nexdigm, where he manages a global team of attorneys and contracting professionals. He is a former U.S. diplomat, veteran, and passionate advocate for excellent customer service.

Tackling global customer service issues with the REDI Model

Kirk Samson -
Co-authored by Tushar J. Kaushik Excellent customer service is an art, but even works of art require a structural foundation to come to life. This...

Enhancing customer service in global business service centers

Kirk Samson -
Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink