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Kirk Samson

Kirk Samson
Kirk Samson JD/MBA is a Senior Director at Nexdigm, where he manages a global team of attorneys and contracting professionals. He is a former U.S. diplomat, veteran, and passionate advocate for excellent customer service.

Tackling global customer service issues with the REDI Model

Co-authored by Tushar J. Kaushik Excellent customer service is an art, but even works of art require a structural foundation to come to life. This...

Enhancing customer service in global business service centers

Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the...

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