Juned Ahsan
Juned Ahsan
Delivering AI enabled omni channel & multi modal user experience for cloud, hybrid & enterprise architectures.
Few important qualities of highly effective bots
Bots are gaining popularity because they are effective in providing good customer experience. As bots never sleep you always have the door open for...
Omni-channel ? Multi-channel ? Unified experience ? Just keywords or do they really mean something for a good Customer...
Let's dig into the world of confused customer experience where everyone defines it(including me) using the buzzwords such as Omni-channel, multi-channel, unified, etc. What is...