Home Authors Posts by Hosam Hassan

Hosam Hassan

Hosam Hassan
I'm a Customer Support Automation & Self-Service Expert with over 15 years of experience in the field. I specialize in help desk automation, help center design and development, and chatbot & conversational design

What’s the overlooked secret to support automation success? The employee experience

Automation is not just a way for businesses to save money and reduce their headcount. Here’s how it helped me turn my work in...

New Posts