Dmitry Shcherba

Personalized In-App Rewards for Customer Loyalty: 2023 Trends, Benefits, and Infographic

Dmitry Shcherba -
Original image by ©2023 Wallet Factory Do you want to increase your customer loyalty and give your customers more reasons to keep coming back? It is no secret that regular customers are one of the greatest assets for any company. It's time for you to...

Loyalty Programs: Customer-Centric Trends You Might Have Missed in 2022

Dmitry Shcherba -
How come so many businesses are still doubling down on their product range expansion even in today’s seemingly flooded market? Is this some kind of a quantity-over-quality approach? Don’t bet on it as top executives are highly unlikely to plunk down large sums of...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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