Ashlee Hinds
Ashlee Hinds
Ashlee Hinds is the marketing specialist at ClearView Business Intelligence. From working in customer service herself to working with top brands in the contact center industry, she understands providing an engaging agent experience is key to delivering an excellent customer experience.
The True Cost of Agent Attrition in the Contact Center
Companies are sinking money into their contact centers, giving them the harsh stigma of being a necessary evil, a cost center. What companies don’t...