Alex Sokolov

Managing Distributed Teams: 10 Best Practices to Help You Embrace the New Way of...

Alex Sokolov -
You’re not a dinosaur, are you? We’re not talking about a guest-starring role in the next Jurassic Park movie. We mean, as a manager. Have you fully accepted and embraced the new workplace norm? Are you actively hiring remote workers? And do you know...

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Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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