WebTV Show “Creating Behavior Change in the Call Center” on SIKORSKI’S THINK ABOUTS” with Guest Liz Kislik

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Laura interviewed Liz Kislik, President of Liz Kislik Associates and discussed why change only succeeds 25% of the time and how to overcome this low percentage.

Liz shared excellent points on why change goes wrong and why lack of agreement among leadership was one of them.

Hear her advice on how you can be successful by working with your staff, mastering behavioral techniques and how you deal with systems and structures.

Liz’s “think abouts” on what to start doing first were perfect!

Thank you for clicking-in and sharing on your Social Media Networks. L

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