WebTV Show “Creating Behavior Change in the Call Center” on SIKORSKI’S THINK ABOUTS” with Guest Liz Kislik


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Laura interviewed Liz Kislik, President of Liz Kislik Associates and discussed why change only succeeds 25% of the time and how to overcome this low percentage.

Liz shared excellent points on why change goes wrong and why lack of agreement among leadership was one of them.

Hear her advice on how you can be successful by working with your staff, mastering behavioral techniques and how you deal with systems and structures.

Liz’s “think abouts” on what to start doing first were perfect!

Thank you for clicking-in and sharing on your Social Media Networks. L

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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