More than 20 Channel Partners Now Deliver Neocase Customer Service and Support Solutions
San Francisco, CA., December 11, 2006 — Neocase, a world leader in customer service software solutions, today announced a number of new companies have joined its global partner program, which now consists of more than twenty top CRM and Microsoft resellers. Neocase partners benefit from a flexible delivery model enabling them to market Neocase as a stand-alone licensed application, via an on-demand service model, or as a bundled offering with Microsoft Dynamics CRM 3.0. The Microsoft Dynamics name is used under license from Microsoft Corporation (NASDAQ: MSFT)
New Neocase partners include NewCourse Communications, TerraComSortium, IBIS and Castle CRM along with Microsoft channel specialists ISS Group, Tribridge, Queue Associates, Altico Advisors, Omnivue, Navint Consulting, Collins Computing and Madrona Solutions Group. These partners add to the growing Neocase partner roster that also includes Allin Consulting, Dynlink, CRM Source, ISPAN, Bridgebuilder, InterLink and Plus Consulting.
Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow management with strict adherence to service level agreements (SLAs). Designed for quick implementation, easy use, and optimized for Microsoft Dynamics CRM 3.0 sales and marketing suite with customer operations, Neocase can be deployed either on-demand or on-premise. This customization allows partners and customers to focus on the business objectives at hand and fulfill customers’ needs in an efficient, timely manner.
“Neocase has been very well received by our clients that are looking to quickly improve their customer service operations,” said Ken Farmer, CRM practice manager of Collins Computing. “Neocase’s collaborative capabilities, flexible delivery model and low cost allows us to offer companies an innovative customer support solution that consistently helps customer service agents resolve cases quickly and efficiently. Additionally, Neocase adds immediate value to both existing and new implementations of Microsoft Dynamics CRM 3.0, making it a more comprehensive CRM solution for mid-market businesses.”
“Since we launched the Neocase global alliance program, we have signed many of the top CRM software and Microsoft resellers, expanding our global reach and significantly increasing our customer base and marketing muscle,” said Herve Pluche, CEO of Neocase. “Neocase’s innovative channel program is very attractive to VARs and resellers because they can offer Neocase’s industry leading software in a variety of delivery models and create customized solutions that meet the diverse needs of their customers.”
About Neocase Software
Neocase Software is leading the charge in the customer service market segment. Neocase has been producing superior customer service software for more than 15 years. Created in a call center environment, Neocase delivers customer service management solutions that enable organizations to implement advanced customer service and support best practices. Neocase brings customer care to a new level by giving customer service agents the power to access expertise anywhere in a company or to collaborate with external partners for tailored case resolution. Neocase markets its products through a global network of established partners. Neocase Software is a privately held company with offices in Europe and the United States.
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For Neocase Software:
Brett Weiner or Jeremy Frank