As the owner of a start-up or small business, you and your team are constantly juggling multiple tasks. There are marketing strategies to devise, product development to consider and broken processes to streamline. Then, there is the relentless focus on getting new customers on board to grow the business. Plus, you have to continuously innovate ways to boost employee morale, control staff turnover and ensure people are enthused enough to deliver their best. Not to forget the responsibility of overseeing day-to-day operations and making sure everything is in order. Indeed, there’s a lot for you and your team to delve into, analyze and execute.
Amidst all the action and in light of the chaotic environment, ensuring timely and exceptional services to customers is a daunting proposition for many start-ups and up-and-coming businesses. The lack of necessary infrastructure, resources and expertise further complicates matters and acts as a hindrance to the delivery of prompt and superior customer service. This inability to provide due attention to existing clients can have a detrimental impact on a developing business as it runs the risk of losing dissatisfied customers to competitors and negative publicity.
Is excessive workload or unfamiliarity with customer service protocols preventing you and your team from successfully addressing your clients’ queries and meeting their expectations? Then, it’s about time that you engaged the professional services of a call center that specializes in offering tailored support for start-ups and small businesses. Here’re are a few reasons why partnering with a call center can be beneficial for your growing venture.
Cost-effective and Time-Saving
Setting up a full-fledged, in-house customer service team is no mean feat. Besides money, you have to invest time and manpower to establish one – a luxury for budding businesses with limited financial, human and material resources at their disposal. By engaging the services of a leader in outsourced customer contact solutions like LiveSalesman, you can relax knowing that an experienced provider will be at the job, helping you set up a best-in-class call center in a seamless manner. LiveSalesman’s flexible pricing models mean you can scale up or down as needed and choose a plan that best suits your requirements and budget. So, regardless of whether you are seeking shared, dedicated or blended support and irrespective of whether it’s cost savings or focused and specialized support that’s your priority, our call center for start-ups and small businesses can cater to all your needs.
Beneft from the Extensive Experience and Experteise working with start ups
Unstructured processes, too many manual touch points, lack of adequate visibility to process performance and random changes in defined scope are typical of a start-up environment. An outsourced call center can be the answer to these common operational challenges of businesses that are still in their nascent stages of development.
Armed with rich experience in working with start-ups across diverse industries, LiveSalesman understands that every start-up has its unique challenges which cannot be effectively addressed by a one-size-fits-all approach. Thus, we make efforts to understand our clients’ businesses in depth and offer them personalized and bespoke solutions that are relevant to their industries and the markets they operate in. Our call center solutions are fully flexible, meaning they can easily accommodate the fluctuating requirements of growing businesses. Thus, whether it is about aligning temp resources on short notice to manage unexpected volume spikes or redesigning inefficient processes to optimize them through the use of cutting-edge tools, technology and software, consider us as a trusted partner you can bank on.
Having started our journey with Skype and working with several futuristic companies with innovative solutions along the way, we have amassed valuable experience in leveraging some of the most disruptive ideas that can help start-ups grow their outreach. By collaborating with us, your venture will benefit from our diverse experiences and our entrepreneurial way of approaching issues and getting things done.
Our robust reporting of service levels, call recordings and captured customer feedback will not only keep you in the loop of your project’s performance but will also tell you how satisfied your customers are with your products and services. Such insights are invaluable when looking to address simmering issues proactively before they snowball into major complaints.
Round-the-clock, Omni-Channel and Diversified Support
The ability to provide 24/7 customer support across different engagement modes can act as a real differentiator and give your business a competitive edge over others. However, imparting such extensive support can be overwhelming for your team members if they have to shoulder a plethora of responsibilities.
At LiveSalesman, we can equip you with customized support as desirable – be it round-clock manning of phone lines or assisting your customers for stipulated hours and in specific time zones. Moreover, we are capable of offering all-round support over phone, email, mobile and live chat. We are even adept in social media customer service which demands a different level of communication and engagement. Furthermore, we house call center agents who are well-versed in the art of up-selling and cross-selling without sounding too salesy. In a nutshell, we offer more than just vanilla call center support.
One Stop for Multilingual Call Center Services Offered by Native Agents
As your business expands its global footprint, the need to offer customer service in multiple languages will become inevitable at some stage. Maintaining a full-time customer service team within your organization can be time-consuming and costly – something which may not be feasible or desirable when you are short on time and finances alike. Outsourcing to a multilingual call canter can be a smart move to keep cost in check while providing top-notch service to international callers in their native languages.
Multilingual call center support is LiveSalesman’s forte. We offer customer support in a range of languages such as Arabic, Chinese, French, German, Korean, Portuguese and Spanish. When you associate yourself with a company like LiveSalesman, you get the assurance of native speakers and local phone numbers – strategies meant to instill confidence in your callers and elevate customer experience, each time there is touch point with your support team.
Disaster Recovery and Handling of Outages
Last but not least, dealing with an experienced service provider like LiveSalesman means an efficient and reliable disaster recovery plan is at play to ensure downtimes are kept to a bare minimum. Care is taken to ensure critical processes are up and running in the shortest time possible and planned outages, lasting longer than usual, are communicated to the end users well in advance. Such efforts minimize instances of unwanted surprises for your callers and projects a professional image of your brand to your customers – be it existing or potential.
Wish to know more about the various services rendered by LiveSalesman’s call center services for start-ups and small businesses? Then, reach out to us today via phone, email or chat and we will be happy to provide you with a detailed walk-through of our multilingual customer contact solutions.