With over 15 years of experience in field of Customer Service, I am passionate about groundbreaking ideas and technologies that helps brands deliver awesome Customer Experience & enhance Customer Loyalty, specially in crowded & dynamic online environment. Founder of two Customer Service Solutions companies for E-commerce & Travel Businesses, avid traveler, alumni of ISB Hyderabad, ardent reader, fashion enthusiast
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.