Is your business looking to be more customer service driven?
Customer experience expert Jeanne Bliss joined Kayako for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience.
Jeanne Bliss, worldwide authority on customer experience and author of new book Chief Customer Officer 2.0, talks you through how to build a successful customer journey through accountability and alignment around experience.
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In this webinar, Jeanne takes an in-depth look at one of her key customer leadership competencies: alignment around experience.
Jeanne shows you how to:
- Give leaders a framework for guiding the work of the organization
- Unite accountability as customers experience you
- Break down silos when it comes to customer service
- Align operations around customer experience delivery and innovation
The Chief Customer Officer 2.0:
In Jeanne’s book, Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine, she provides a roadmap to achieve success with the CCO core competencies, and how to drive transformational customer experience change across the business, breaking down silos.
To be customer service driven you need alignment around experience
In this webinar, Jeanne discusses her ideas behind the five customer leadership competencies that she outlines in her book, and delves into one of the core competencies: alignment around experience.
In CCO 2.0, Jeanne describes what alignment around experience does:
“[This competency] gives leaders a framework for guiding the work of the organisation; requiring cross-silo accountability to deliver deliberate customer experiences.”
In the webinar, Jeanne shows you how to put this into practice in your organization and how to use it to build a customer-driven growth engine.
You can watch a recording of this webinar or get the full transcript at any time, here.
About Jeanne Bliss
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is the author of the groundbreaking books, “Chief Customer Officer”, “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad”, and her latest book, “Chief Customer Officer 2.0”, published in June 2015.