Piyush Gupta

#5 Actionable Tips to Improve NPS Survey Response Rate in 2020

In its first year of operations, In 1886, Coca-Cola managed to sell an average of nine bottles per day. Today, the brand sells an average of 1.4 billion beverage servings every day. What does it have to do with your Net Promoter Score® Survey response rate, you ask? As a brand that dabbles…

How Organizations can handle their Detractors in 2020

I recently had a bad delivery experience with a food aggregator and like any irate customer, I let the live agent know about the same. They ensured to give me a call within 3 min of receiving my unpleasant message, initiated a refund and also...

How to handle detractors and convert them to promoters?

The first step towards identifying your detractors would be to record customer feedback across multiple channels(email, social media, SMS, calls, etc) and deploy an NPS tool to assess your customer split between promoters, detractors, and passives. Post that, start by assessing a customer’s journey and...

Here’s 7 Strong Reasons so that you do not slack on calculating your business’...

If your business has higher NPS vis-a-vis your competitors, it means you are able to retain your customers better than your competitors do. Your customer retention rate is so pivotal to the existence of your business. Image Credits: https://lumoa.me The founder of NPS, Fred Reichheld...

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