Vadiraj Katti

Proactive Engagement: 3 Reasons to Invest Now

Most contact centers are reactive, customers reach out to brands in search of answers to their questions. In today’s day and age, there are...

Why chatbots in the contact center won’t replace live agents

There are more than 34,000 chatbots on Facebook messenger alone built by brands to help people access anything from news stories to suggested cheese...

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