Tara Wildt

8 FAQs About Artificial Intelligence and Customer Service

Source: iStock Artificial Intelligence (AI) is an important and evolving concept that is having significant impact within the Customer Experience industry -- and it’s a...

Why You Shouldn’t Let a Personal Virtual Assistant Represent Your Brand

Source: iStock With the rise of Personal Virtual Assistant offerings from Apple, Amazon, and Google, the fact is that these brands are increasingly becoming part...

What We Can Learn From Holidays Past: A Shopper’s Guide

Source: iStock Hold onto your hat — Black Friday, and its companion shopping day extension, Cyber Monday, are here again. We begin our official rush...

Three Benefits of Voice Biometrics Solutions

Source: iStock As security concerns and incidents continue to grow across businesses in most industries, the ability to provide convenient and secure authentication for customer...

The State of Automated Customer Care – According to Industry Leaders

Image Source: iStock At a recent interactive discussion on the current state of automated customer care services, local leaders in customer care experience and contact...

Measuring the Right Contact Center Metrics to Improve Customer Experience

Image Source: iStock Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies...

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution?...

3 Tips for Designing a Superior Customer Care Experience

The ability to deliver superior customer care experiences is becoming an increasingly important factor in determining business success. In fact, analysts have estimated that,...

New Posts