Tara Wildt

Three Benefits of Voice Biometrics Solutions

Source: iStock As security concerns and incidents continue to grow across businesses in most industries, the ability to provide convenient and secure authentication for customer...

The State of Automated Customer Care – According to Industry Leaders

Image Source: iStock At a recent interactive discussion on the current state of automated customer care services, local leaders in customer care experience and contact...

Measuring the Right Contact Center Metrics to Improve Customer Experience

Image Source: iStock Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies...

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution?...

3 Tips for Designing a Superior Customer Care Experience

The ability to deliver superior customer care experiences is becoming an increasingly important factor in determining business success. In fact, analysts have estimated that,...

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