Tara Wildt
Tara Wildt
Tara is a marketing professional with over ten years of experience in blog and article writing, content development, strategy planning and execution, collateral development, and social media marketing. Currently, she is the Director of Growth Marketing at Invoice Cloud.
The State of Automated Customer Care – According to Industry Leaders
Image Source: iStock At a recent interactive discussion on the current state of automated customer care services, local leaders in customer care experience and contact...
Measuring the Right Contact Center Metrics to Improve Customer Experience
Image Source: iStock Traditional contact center measurements – such as Speed to Answer, Containment, and Average Handle Time – focus primarily on increasing efficiencies...
Why Your Customer Care Journey Might be More of a Hike
Did you know that the majority of customers start their journey online, before branching out to other service channels in search of a solution?...
3 Tips for Designing a Superior Customer Care Experience
The ability to deliver superior customer care experiences is becoming an increasingly important factor in determining business success. In fact, analysts have estimated that,...