Tom Goodmanson

Why Digital and Direct Customer Interaction Isn’t An Either/Or for Businesses

To stay competitive, companies today are in a race to innovate. Technologies such as artificial intelligence (AI) and machine learning promise to keep them...

The Path to Zero: Why Contact Center Attrition is the Key to the Customer...

The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. For customers, it means that brands will...

Empowering innovations: why you may want your contact centre in the cloud

Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. To maintain...

Millennials and the New Era of Experience Loyalty

As millennials come to age into the workplace, they are also coming to age as the largest buying group in the coveted 18-35 age...

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