Tom Goodmanson
Tom Goodmanson
Tom Goodmanson, president and CEO of Calabrio, has more than 20 years of experience leading fast growing dynamic software and technology companies. Since assuming the CEO position in 2009, Tom is credited with reinventing the company and its culture around a strategy to expand value and reach through new, innovative products and remarkable customer experiences.
Customers Want to Feel Heard – Helping Agents with Empathy No Matter the Medium
With our lives flipped upside down due to the pandemic, consumers—especially those with less disposable income due to economic shutdowns—are stretched thin. Many calls...
Why Digital and Direct Customer Interaction Isn’t An Either/Or for Businesses
To stay competitive, companies today are in a race to innovate. Technologies such as artificial intelligence (AI) and machine learning promise to keep them...
The Path to Zero: Why Contact Center Attrition is the Key to the Customer Experience
The topic of the customer experience is dominating headlines, and it’s disrupting how entire industries do business. For customers, it means that brands will...
Empowering innovations: why you may want your contact centre in the cloud
Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. To maintain...
Millennials and the New Era of Experience Loyalty
As millennials come to age into the workplace, they are also coming to age as the largest buying group in the coveted 18-35 age...