Ted Saunders

Benefits of Using QR Codes in Surveys: Part 2 of 2

QR Codes on Receipt-Based Invitations Increase Response Rate For over five years, a MaritzCX client in the shipping industry used a receipt-based online survey to measure the customer’s retail experience. These surveys featured a URL at the bottom of t...

Optimizing the Survey Experience for Mobile Respondents

More people in today’s world have smartphones than have toothbrushes. In many developed countries, smartphone penetration is at or above 70 percent. We live...

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