Tim Beeson

Social distancing is the ultimate test case for remote work

There once was a time when employers asked, “Is remote work the future?” Now, in an effort to practice social distancing, many businesses have abruptly transitioned to a fully remote workforce. For many, it will be a proving ground that remote working does indeed...

How AI and customer service talent are coming together for greater efficiency and productivity

A new industrial revolution is upon us, and it is being led by a whole host of groundbreaking technologies, including artificial intelligence (AI). From entertainment and search engines to e-commerce and more, AI has already had a tremendous impact on a number of industries....

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