Tamina Steil

Why Customer Service Should Be About Conversations, Not Tickets

The support ticket: impersonal, cold, and just plain annoying. Nothing communicates quite as clearly that to the business, you are just a number. The concept of using numbers to represent people isn’t new. From birth, we’re assigned a social security number. When we go to...

8 Tips for Delivering Authentic Customer Support

Whether a support delivery is good or bad depends largely on its authenticity. Did you feel like you were talking to a faceless, bureaucratic machine, or to someone who actually cared about your issue? How your customers answer this question will largely determine how...

New Posts