Tamina Steil
Tamina Steil
Tamina works in Marketing at Userlike – live chat for web and mobile support. She and her team are on a mission of improving how businesses communicate with their customers. On the Userlike blog, they regularly share tips on customer communication and service. Tamina is passionate about growth, consumer psychology, and lean organizations. When she's not writing, she’s listening to audiobooks or saluting the sun.
Why Customer Service Should Be About Conversations, Not Tickets
The support ticket: impersonal, cold, and just plain annoying. Nothing communicates quite as clearly that to the business, you are just a number. The concept...
8 Tips for Delivering Authentic Customer Support
Whether a support delivery is good or bad depends largely on its authenticity. Did you feel like you were talking to a faceless, bureaucratic...