Randy Clapp
As a multi-faceted professional, I blend sales and operations experience with a strong background in the services industry to drive significant growth. My record of success includes industry leaders HP, EDS and Avis Rental Car, spanning industries including technology, healthcare, financial services and travel. -Driving multi-million dollar revenue increases by providing insight and quality customer service
-Playing key role in growing companies organically and through strategic acquisitions
-Winning EDS inner circle award for top 100 performers out of company’s 130,000 employees
The be-all and end-all of your organization is customer service. Whether your business is customer-facing or B2B, delivering a world-class customer experience (CX) is...
No matter what market your company operates in, there’s an incredibly high chance that it's saturated with competition. In fact, it's likely that your...
The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different. That’s why the most innovative...
Today’s business world is saturated with competition. That’s why the customer experience (CX) is one of your organization’s biggest assets when it comes to...
. In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how...
The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is...
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according...