Randy Clapp

Omnichannel Customer Service is Important, But Don’t Hang up the Phone!

. In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer service strategy. Technologies such as contact center artificial…

4 Customer Experience Best Practices to Look for in an Outsourced Call Center

The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is no longer the defining selling point for your customer - it’s the overall experience you offer them. Unfortunately, however, no matter...

6 Challenges for Subscription-Based Companies and How an Outsourced Call Center can Help

From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according to a survey released by American consulting firm McKinsey in 2018, the subscription e-commerce market has grown by more than...

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