As a multi-faceted professional, I blend sales and operations experience with a strong background in the services industry to drive significant growth. My record of success includes industry leaders HP, EDS and Avis Rental Car, spanning industries including technology, healthcare, financial services and travel. -Driving multi-million dollar revenue increases by providing insight and quality customer service
-Playing key role in growing companies organically and through strategic acquisitions
-Winning EDS inner circle award for top 100 performers out of company’s 130,000 employees
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.