Randy Clapp
Randy Clapp
As a multi-faceted professional, I blend sales and operations experience with a strong background in the services industry to drive significant growth. My record of success includes industry leaders HP, EDS and Avis Rental Car, spanning industries including technology, healthcare, financial services and travel. -Driving multi-million dollar revenue increases by providing insight and quality customer service
-Playing key role in growing companies organically and through strategic acquisitions
-Winning EDS inner circle award for top 100 performers out of company’s 130,000 employees
Call Center Tech: What are the Top 4 Benefits of AI-powered Customer Service?
The be-all and end-all of your organization is customer service. Whether your business is customer-facing or B2B, delivering a world-class customer experience (CX) is...
The Top 5 Strategic Contact Center Trends That Will Impact Customer Service in 2020
No matter what market your company operates in, there’s an incredibly high chance that it's saturated with competition. In fact, it's likely that your...
How Innovative Outsourced Call Centers are Benefitting From the Service-Profit-Chain Model
The acquisition and retention of highly-qualified workers is crucial for any organization, and outsourced call centers are no different. That’s why the most innovative...
What is After-Call Work (ACW) and Why is it Important in Outsourced Customer Service?
Today’s business world is saturated with competition. That’s why the customer experience (CX) is one of your organization’s biggest assets when it comes to...
Omnichannel Customer Service is Important, But Don’t Hang up the Phone!
. In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how...
4 Customer Experience Best Practices to Look for in an Outsourced Call Center
The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is...
6 Challenges for Subscription-Based Companies and How an Outsourced Call Center can Help
From Spotify, Amazon Prime, to daily newspapers and what we eat for dinner, subscription-based companies are a huge part of our lives. In fact, according...