Stuart Banbery

How this retailer underwent a digital customer service transformation

As the largest online-only supermarket, Ocado has over 680,000 active customers, processes around 320,000 orders, and delivers approximately 50 million food items every week. Under the brand, are also speciality stores, Fetch, Sizzle and Fabled. As the business operates online only, its emphasis is...

Future CX: Tips for 2019 digital marketing success

If the Information Age is over, we’re now living in an Experience Age. That was the key message from a recent 'Future CX' event, which revealed what top brands like Ocado, Virgin Trains, MicroSoft and LinkedIn to name just a few are doing within...

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