Stuart Banbery

How this retailer underwent a digital customer service transformation

As the largest online-only supermarket, Ocado has over 680,000 active customers, processes around 320,000 orders, and delivers approximately 50 million food items every week....

Future CX: Tips for 2019 digital marketing success

If the Information Age is over, we’re now living in an Experience Age. That was the key message from a recent 'Future CX' event,...

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