Mikhail Naumov

4 Ways Conversational Process Automation Revolutionizes Customer Service Operations

Customer service operations are being tested to their limits by surging consumer expectations. Recent Zendesk research shows that while up to 42% of B2C...

How AI-enabled Contact Centers Expedite Resolutions & Improve the Travel Experience.

Between shopping for fares online, booking flights, and getting through an airport, there are a lot of touchpoints which are critical to an airline’s...

How AI is Helping Travelers Make Nice with Airline Customer Service

There’s no doubt passengers are becoming more demanding when it comes to interacting with an airline. In 2017, the U.S. Department of Transportation found...

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