Mikhail Naumov

How AI-enabled Contact Centers Expedite Resolutions & Improve the Travel Experience.

Between shopping for fares online, booking flights, and getting through an airport, there are a lot of touchpoints which are critical to an airline’s...

How AI is Helping Travelers Make Nice with Airline Customer Service

There’s no doubt passengers are becoming more demanding when it comes to interacting with an airline. In 2017, the U.S. Department of Transportation found...

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