Krish Mootoosamy

A Midsummer Day’s Dream in Customer Experience

"My Oberon, what visions have I seen! Methought I was enamoured of an ass" - Titania, Act IV, Scene1 W.Shakespeare, A Midsummer Night's Dream One beautiful...

Beyond the moment: from frame to reel

“As you go through life, there are thousands of little forks in the road, and there are a few really big forks-those moments of...

Getting basics right in Customer Experience

When it comes to moving the needle on customer experience, businesses should take a leaf of Olympian Usain Bolt’s book. Before running for gold...

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