Home Authors Posts by Krish Mootoosamy

Krish Mootoosamy

Krish Mootoosamy, MBA
CX Advocate & Strategist based in Sydney, Australia. His speciality is in designing CX programs, bringing the voice of the customer and employee deep within the organisation and enabling organisations to act on customer insights by harnessing Service Design techniques and their Lean Six Sigma capabilities. He has extensive experience designing and delivering CX programs in Telco, Insurance, Media, Banking and Retail. Toughest role to date: hmm.. being dad!

CX in the times of the Corona virus

Can love prevail in the time of cholera? Gabriel Garcia Marquez novel’s delves on ways in which love changes and endures through time and...

A Midsummer Day’s Dream in Customer Experience

"My Oberon, what visions have I seen! Methought I was enamoured of an ass" - Titania, Act IV, Scene1 W.Shakespeare, A Midsummer Night's Dream One…

Beyond the moment: from frame to reel

“As you go through life, there are thousands of little forks in the road, and there are a few really big forks-those moments of...

Getting basics right in Customer Experience

When it comes to moving the needle on customer experience, businesses should take a leaf of Olympian Usain Bolt’s book. Before running for gold...

New Posts