Jeff Zabin

Analyst Perspective: Salesforce.com and Radian6

Radian6's solution for social media monitoring was never the most elegant one on the market. The interface was nothing special. The platform lacked a...

Finding Business Insights in Unexpected Sources

"To be original, seek your inspiration from unexpected sources," a creative director at a major advertising firm once noted. To be sure, unexpected sources...

Analyst Perspective: Omnicom and Communispace

Omnicom Group announced on Wednesday that its Diversified Agency Services business has bought Communispace, a leader in the online customer communities space. An early...

On the Future of Customer Loyalty Programs

"American Airlines Gives Away a Million Miles." "Starwood Hotels Gives Insider Access to Exclusive Events with New Auction Website." "Citizens Financial Group Enhances Customer...

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