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Jeanne Bliss

Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.

Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study

Treating customers with dignity and respect starts with treating employees the same way. Employees need to feel it, experience it, and receive it themselves. The beloved…

Always Available, Always Informed Service: How Chewy.com Proves They Care About Your Pet As Much As You Do

If you have a pet, it’s likely that you have become a “Pet Parent.” Your pet is a member of your family, and you seek…

Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait

Can I please ask: what’s with all the old magazines in waiting rooms? For my whole life (and probably yours), old and dog-eared magazines have…

Start with Hiring People Who Show Humanity at Work

A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. The morning after she…

Why We Must Do the Customer Math and Practice Leadership Bravery

I’ve had the great honor of working with Southwest Airlines for many years and spent a lot of time talking to, not only Herb Kelleher,…

3 Actions to Take on the Road to Leadership Bravery

“The best way to learn if you can trust somebody is to trust them.”– Ernest Hemingway Companies that practice what I call “leadership bravery” are…

3 Leadership Principles to Help Advance Your Employee and Customer Experience

As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any…

Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights

As many of us continue to work from home and shift working styles due to the pandemic, I’ve been interviewing practitioners and thought leaders about…

3 Leaders Share How We Can Use Our Power As Individuals to Create Meaningful Change

Have you been keeping up with me on my LinkedIn Live conversations? If not, what are you waiting for? As many of us continue to…

Three Lessons From Leaders on Adapting During the Pandemic

Over the past few months, I’ve been hosting live interviews with a range of C-Suite leaders on my LinkedIn and Twitter. We’ve had discussions about…

4 Experts Share Their Advice on Cultivating the Well-Being of Your Organization’s Stakeholders

During this time, I’ve been hosting weekly live conversations on LinkedIn, with C-Suite leaders, authors, and experts in their respective fields. They’ve included influential authors…

In this Pandemic, Move How You Listen to Customers—From Asking to Understanding

I want to talk about listening, and especially listening to your customers right now. Recently, I’ve received some questions including: Do you stop your surveys?…

Introducing The Optimism Report: Highlighting Grand Acts of Humanity

Today, I’m introducing something new that I’m calling The Optimism Report. Because in this time that’s impacting all of our lives around the world, what…

In this Time of Coronavirus…Let Goodness in Business Prevail. Human and Financial Prosperity Will Follow.

In this time of Coronavirus…let goodness prevail, instead of fear.  Let kindness and grace be our first instinct. Let trust and respect become translated now…

3 Steps to Measure CX Impact and Align Your C-Suite Around Experience

To build support and consensus around the practice of customer experience, I often tell my coaching clients that the very first thing that you must…

Hire People Who Will Make Your Company Unforgettable: A Case Study

The most admired companies know that hiring people with the ability to care—and making caring and empathy a core value—is key to how they grow.…

Build Admirable Acts, Guided by Your Non-Negotiables

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

Creating Experience Transformation That Lasts: Why You Must Start with LEGACY

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I…

Grow Through Improving Customer’s Lives: 7 Actions of the Most Admired Companies

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove…

3 Essential Lessons Leaders Must Embrace to Transform Experience

We are living in a world where customers have the megaphone. That’s actually been one of the most wonderful forcing functions: when finally it wasn’t…

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