Author Archive | Jeanne Bliss

How to Build a Bond with Your Customers

Blog post by on April 15, 2014

“Deciding to be there” begins with learning about your customers’ lives and their needs, then building a solution from their point of view. Companies that understand it’s emotion that bonds them with customers obsess about getting to …

Are Customers Telling Your Story?

Blog post by on March 19, 2014

When customers love you for what you do and how you do it, they will tell your story. They want others to know about your company, your decisions and your actions. Customers who love you will market for your …

What Decisions Make You a “Beloved Company”?

Blog post by on March 14, 2014

Beloved companies know they are defined in the fleeting moments of a customer interaction. They know the actions that come from their decisions indicate what they value. They know their actions show how much the company considered …

Review the Ten Customer Leadership Aptitudes

Blog post by on March 7, 2014

A successful Chief Customer Officer can: Bring folks together who don’t normally work together. Establish clarity out of the complexity that surrounds who does what on projects for “customers.” Break the work into manageable chunks so that …

Repair the Emotional Connection When Things Go Wrong

Blog post by on March 5, 2014

By suspending fear and taking a leap of faith that customers get that we are human and mistakes sometimes happen,  beloved companies  solve the problem. They repair the connection and earn the right to grow. Read More:Accept …