Rob Maille

The Winning Formula for Superior Customer Service and Experiences

Improving customer service and creating more engaging brand experiences is key in today’s competitive marketplace. While it feels like the formula should be simple – combining the right technology with impactful and empathetic human interactions – there is a careful balance needed when building...

The Rise – and Potential Fall – of Delivery Bots

Last quarter, FedEx announced it would be testing out a same-day delivery robot. Aptly named the ‘SameDay Bot’ this puts FedEx in the race with heavy hitters like Amazon, who’s also testing out its own delivery robot, Amazon Scout. Partnering with brands such as...

Want digital transformation success in 2019? Leave these myths behind.

As organizations seek to grow and thrive in today’s competitive landscape, many of them are looking to harness the power of the all-encompassing “digital transformation.” Gartner defines the term as “the process of exploiting digital technologies and supporting capabilities to create a robust new...

Transforming your CX through a balanced and connected commerce ecosystem

There are several aspects of the buying and selling experience, including how businesses and customers interact along the way. While businesses tend to look at this as a step-by-step process, to truly be successful in building the best customer experiences possible, it’s important to...

Disrupting your business model: three ways to put CX in the driver’s seat

Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s time to go beyond isolated touchpoints and look at the entire journey. The customer journey heavily influences what an organization...

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