Rob Maille
Rob Maille
Rob Maille is Head of Strategy and Customer Experience at CommerceCX, as well as one of the co-founders. Rob is a seasoned entrepreneur and CX expert with over 25 years in digital strategy, enterprise application development and user experience. Rob’s primary role at CommerceCX is to inspire, create, and define digital solutions for clients.
The Winning Formula for Superior Customer Service and Experiences
Improving customer service and creating more engaging brand experiences is key in today’s competitive marketplace. While it feels like the formula should be simple...
The Rise – and Potential Fall – of Delivery Bots
Last quarter, FedEx announced it would be testing out a same-day delivery robot. Aptly named the ‘SameDay Bot’ this puts FedEx in the race...
Want digital transformation success in 2019? Leave these myths behind.
As organizations seek to grow and thrive in today’s competitive landscape, many of them are looking to harness the power of the all-encompassing “digital...
Transforming your CX through a balanced and connected commerce ecosystem
There are several aspects of the buying and selling experience, including how businesses and customers interact along the way. While businesses tend to look...
Disrupting your business model: three ways to put CX in the driver’s seat
Defining and delivering what customers want are the keys to your business success. As organizations look to improve upon the customer experience (CX), it’s...