Cathryn Biddulph

How to Engage Gen Z in the Contact Center

Quick, is Gen Z old enough to work yet? No checking Wikipedia… Answer: Yes. While there is a bit of a gray area between where...

Here’s Why Most People Hate Calling Tech Support

Technology has become the backbone of our lives. So when something breaks or malfunctions, it’s an interruption that makes you want to pull your...

4 Neurolinguistic Traits that Help Predict Agent Success

Would you want your customers talking with unmotivated, uninterested, and unskilled agents? Of course not! You want your customers to talk with agents...

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