Alan Hamilton

The need for adoption

Quite rightly customers of IT solutions over the years have seen the use of collaboration tools as ways to improve how their business operates.  It can provide competitive advantage, it can make their business more agile, able to scale more easily, to share the...

Culture is not part of the game – it is the game

Lou Gerstner, pictured opposite, used to be the Chairman and CEO of IBM.  In his excellent book “Who Says Elephants Can’t Dance” there are many great lessons for anyone in business.  I came across recently, however, one particularly poignant quote related to the use...

The Collaborative Commuters

“Being Social” is not a thing. It’s not something a business would want to do. In the same way as a business doesn’t have feelings, it doesn’t need to be social. It’s there to deliver something to someone – dividends to its shareholders, services...

Start small to build success with Social Business

If you are a regular reader of my blog, or even my book, you will know that I recommend an iterative approach to rolling out a social business project. By picking one area of your business and fully implementing IBM Connections to solve a...

Don’t expect to be social with your (closest) colleagues

You might think you’ve read that headline wrongly.  Surely the whole point of social business collaboration is to be social with your colleagues?  Yes, it is, but it depends on how close they are and which tools you are using.  Confused?  Read on. If you...

How to move from Email to Social without moving at all

At work virtually all of us work with email. At present it is the default and defacto method of communication. We probably also all recognize its shortcomings when it comes to working together with other people. It is intended as a means of messaging...

Expertise Location and Knowledge Sharing Drive Better Outcomes Through Social Business

In the last article in my series about the role of social collaboration in knowledge and document management, I set the scene for positioning social as the glue which brings the tacit knowledge we humans have but which these systems don't harness. I promised...

The Role of Social Collaboration in Knowledge & Document Management

In my career so far, I have come across a lot of confusion about the terms Knowledge Management, Document Management and now Social Collaboration. Of these the latter is of course the newest, but the other two are still essential disciplines for any...

Growing social business from the inbox out

Today's social tools for communication can make collaboration easier, and give you the ability to quickly find information in the right context. So how do organizations get their workforce to adopt new social technologies? Begin your social business transformation when you turn the familiar...

Driving Social Adoption through successful on-boarding of new users

One obstacle any social business project faces is getting users to actually log into it. Once they've done that they often find that they have a quick look round, don't immediately find something of interest and then never log in again. No matter how...

Social Business Success – in 18 slides

Ok, so I can't guarantee that in 18 slides I could give you all the advice about implementing social business solutions that would guarantee success. However, my presentation below aims to give the framework for discussion. Why not get in touch and...

Social Business Marathon: Appoint Your Successors

I don't need a successor, only willing hands to accept the torch for a new generation. Rev. Billy Graham Being the leading light of a project and its main driving force is often one of the only ways that projects can be successful. The old...

Social Business Marathon: Start Adapting Processes

If you have been following my series on the Social Business Marathon you'll know that we're past the half way mark: Last time we looked at Building Communities and Content so this time we're looking at bringing real business value to your organisation through adapting...

Building Communities & Content-The First Half of your Social Business Marathon

We are reaching the half way point in our social business marathon. To get past that milestone we need to start building communities and content that our users will interact with. The concept of a community is not new of course – we live in...

Pacing your Social Business Adoption-Early Adopter Growth Plan

One of the keys to getting your social business project to hold and for the people using it to find value from it is by making it relevant to the work everyone does on a daily basis. It's important to set strategic objectives...

Warming Up for your Social Business Marathon – Vision

In my last posting I described three lessons learned from the implementation of social business projects. The third of these was to have energy and to plan for a marathon stint. At the end of that post I promised to look more closely at...

3 Lessons Learned from Social Business Adoption Projects

Using a structured adoption approach is one way to give your social business project the best chances of success. What's often not discussed in such frameworks are some of the more down-to-earth issues that come up when rubber hits the road. In...

Build your Collective Corporate Intelligence with Social Business #socbiz #ibmsocialbiz #e20

There are two types of knowledge: explicit and implicit. Explicit knowledge is held in data in physical and electronic form. To access it you need systems which can sort, search and sift the data. More recently this process has been improved so that the...

The (Social) Network Is Your Company

John Gage, the 21st employee of Sun Microsystems coined the now famous phrase: "The Network is the Computer" which became a prominent feature on the Sun Microsystems' logo and motto. More than that it became part of their philosophy before the large scale adoption of…

How can we create Predictive Knowledge?

Lew Platt, HP. "If only HP knew what HP knows, we'd be three times more productive." Much is discussed these days about Big Data and the role of Predictive Analytics to help create better business decisions and provide information from data. How would it...

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