AJ Agrawal

Why You Should Let Your Customers Pay in Bitcoin

In early 2009, the first Bitcoin was created. Since then, Bitcoin has radically increased in value, growing nearly eight-fold this year alone. Blockchain and...

5 Ways to Deliver a Rockstar Customer Experience on Instagram

In the past, a brand’s customer experience was almost exclusively delivered through traditional channels such as retail stores and online shops. However, recent trends...

The Importance Of Having A Killer Aesthetic For Branding

I know what you’re thinking, “What an obvious point to make, of course people are attracted to well-managed brand aesthetics.” But the sheer obviousness...

How Marketing To The Right Customer Will Improve Customer Service

Customer experience is part of your product. The relationship between swift, attentive customer service and sales is extraordinary. An article published in the Harvard...

6 Ways to Deliver an Unbeatable Customer Experience

With the increasing integration of social media in our everyday lives, both people and businesses are becoming rapidly more connected to one another. It...

8 Keys To Great Customer Service For Ecommerce Businesses

“The customer is always right.” It’s an old adage that most people have heard thrown around, especially if you’ve worked in retail or fast...

How To Use Pinterest To Provide Better Customer Service

As it turns out, the strategic presentation of visual information is one of the keys to engagement. Did you know that Instagram followers have...

Do Cold Emails Hurt Your Customer Service Brand?

While there are many cold email strategies you can use to your advantage, there’s an important question to answer before you go down this...

How to Deliver a Rockstar Customer Experience on Social Media

A business expert interviewed on CBS recently estimated that the average person sees about 5,000 advertisements per day. The average office worker receives 121...

How To Teach Your Interns The Importance Of Customer Service

Customer service is both a tricky task and profession. First off, there’s two forms of customer service that deserve our attention. Let’s outline some...

3 Keys to Amazing Customer Service for an Ecommerce Business

It can be difficult to make an impression on customers in this day and age. Consumers interact with a slew of brands, in person...

How To Have Better Customer Service Using Social Advertising

A decade ago customer service practices typically involved telephone calls and long holding lines. For many customers, the experience of having to dial in...

How to Use Big Data to Improve Your Customer Service

The particulars of customer service are a lot more complicated than they used to be. Whereas in the past customer service primarily involved face-to-face...

The Difference In How Gen Z And Millennials Treat Customer Service

The distinction of the most recent demographic cohorts have gotten a bit fuzzy due to the influence of technology and the proportion of children...

How To Train A College Graduate In Customer Service

College graduates looking for easy work that can provide them with a source of income during their downtime or to supplement their payments for...

5 Industries Where Customer Service Is Everything

When it comes to customer service, most of us have been on both sides of the coin. Whether it’s been restaurants, retail, or even...

Take Care of Your Customers and The Rest Will Follow

Every business strives for customer loyalty, after all, it’s far easier to retain existing customers than it is to continuously acquire new customers. But...

How Mobile Devices Are Changing Customer Behaviors and Expectations

Twenty years ago if someone had told retailers that ½ of internet traffic streams from mobile devices or that 40% of Black Friday sales...

Why You Should Build a Multicultural Workplace

With rapidly increasing globalization and increasing numbers of diverse individuals in professional fields, there’s almost no excuse for not having a diverse team in...

Why Millennial Customers Want To Do Business With Companies Going Green

Millennials are driving the sustainable brand revolution. If you want the most financially powerful generation to love your brand, it’s time to get on...

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