Jeanne Bliss
Jeanne Bliss
Jeanne Bliss was a CCO for 25 years, and now runs CustomerBliss where she leads customer experience transformation around the world with CCOs and the C-Suite. She is a co-founder of the Customer Experience Professionals Association. Her two best-selling books are Chief Customer Officer and I Love You More Than My Dog. Her newest book is Chief Customer Officer 2.0 - How To Build Your Customer-Driven Growth Engine.
The Power of Customer Listening and Reviews with Angie Hicks, Co-Founder of Angie’s List
Overview Do you have what it takes to be an entrepreneur? Can you manage a B2B relationship with customer providers and consumers? In this episode,...
Transform Your B2B Company From A Product-Centric Culture to Customer-Centric Culture with Sami Nuwar – CB79
Overview How do you transform the culture and operations of your company to benefit the lives of your customers? In this episode, I chat with...
The Importance of Good Customer and User Experience in Higher Education with Marc Riesenberg – CB78
Overview Have you ever thought about the end-to-end customer experience of a student in higher education? From interfacing with the admissions department to the platforms...
Are You Using Your Mission Statement to Drive Customer Growth?
How does your company incorporate its mission statement? Is it used daily as a decision-making lens for uniting the organization in making operational decisions?...
Implement a Customer Experience Strategy at a Startup with VP of Customer Success, Adriana Zeman – CB77
Overview Are you thinking about how to implement a customer experience journey at your startup? On this episode, Adriana Zeman, VP of Customer Success at...
Hunter Douglas’ B2B and B2C Customer Experience Leadership with Ross Garretson
Overview On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson, Vice President of Customer Experience at Hunter Douglas North...
How OpenX Builds Trust to Scale The Business
The following post is an excerpt from my book: Chief Customer Officer 2.0. Below, I share a “My Rock, My Story” snippet – which...
Growing a Grassroots Customer Experience Effort with EVP Anne Witherspoon
Episode Overview In today’s show with Anne Witherspoon, we learn that sometimes implementing customer experience efforts has to start as a grassroots engagement across the organization....
A Toolkit for Customer Experience Leadership in Government With CCO Anahita Reilly – CB74
Episode Overview Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita...
Comcast Customer Experience Improvement Plan, With Charlie Herrin – CB73
Comcast Customer Experience – Episode Overview Charlie Herrin is the EVP of Customer Experience at Comcast, based out of Philadelphia. Comcast has become a big name...
Getting Your Board to Embrace Customer Experience, With Maury Kask – CB72
Episode Overview In our conversation, Maury Kask walks us through his journey from pitching the Board of Directors to engaging people across the company to...
Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71
Episode Overview Multi-time CX leader Enrique and I have a frank conversation about when it’s time to evaluate if the CX role you’re in has...
How to Win the Chief Customer Officer Role, With Sandy Miranda – CB70
Episode Overview Sandy Miranda explains her three rules for how to elevate from your existing role to a CCO Role in your organization. Sandy tells...
A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69
Episode Overview Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in...
Career trajectories, tech vs. design, and the first 90 days: Recent podcast lessons
I’m up to Episode 68 on my customer experience podcast, and while I’ve shared lessons from my guests in the past, I haven’t done...
Building the CX Platform at Cisco, With Rachael McBrearty – CB68
Episode Overview Rachael walks us through her path to provide Cisco with crucial information that created insights around Cisco’s customer base — and how she...
Companies showing great CX in the wake of natural disasters
Last week, we highlighted what Southwest Airlines was doing for those displaced by Hurricane Harvey, and now we have a few more examples to...
Improving the Energy Industry Experience, With Damian Cotchett – CB67
Episode Overview Damian and I discuss how he is leading the transition, in partnership with his CEO, to make AGL Energy of Australia a service...
How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66
Episode Overview Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products...
Candidate experience is also customer experience
I have said this over the years, and recently, several of my podcast guests have also discussed it: there is an ever-increasing need to...