The Importance of Empowerment and Empathy in #custserv

By
Stan Phelps
-
0
72

Share on LinkedIn

Here were my takeaways from a long and hard Day 2 of Achieving Breakthrough Service:

hbs abs takeaways day 2

Republished with author's permission from original post.

Stan Phelps
9 INCH marketing
Stan Phelps is the Chief Measurement Officer at 9 INCH marketing. 9 INCH helps organizations develop custom solutions around both customer and employee experience. Stan believes the 'longest and hardest nine inches' in marketing is the distance between the brain and the heart of your customer. He is the author of Purple Goldfish, Green Goldfish and Golden Goldfish.
View All Posts »

RELATED ARTICLESMORE FROM AUTHOR

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here