Ralf Ellspermann

BPO Services Philippines – Content Moderation

According to the Washington Post, content moderators call themselves the silent heroes of the internet, and with very good reason. Content moderation is the...

BPO Services Philippines – The World’s Front and Back-Office

Over the last two decades, the Philippines has emerged as the world's leading contact center outsourcing destination and the world's second-largest business process outsourcing...

Omnichannel Contact Centers in the Philippines – Powering the World’s On-Demand Economy

These days, everything is on-demand. We want to watch our favorite TV show while we are on a plane. We want to listen to...

Customer Experience Management (CMX) – The Importance of Creating Emotional Connections with your Customers

Out of sheer necessity, many companies are making a concerted effort to develop customer experiences in a positive way from beginning to end. ...

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