Ralf Ellspermann

BPO Services Philippines – Content Moderation

According to the Washington Post, content moderators call themselves the silent heroes of the internet, and with very good reason. Content moderation is the task of viewing content posted online and determining whether or not it should be allowed, under any given terms of...

BPO Services Philippines – The World’s Front and Back-Office

Over the last two decades, the Philippines has emerged as the world's leading contact center outsourcing destination and the world's second-largest business process outsourcing destination. The BPO industry in the Philippines today employs more than 1.5 million people and generates approximately US$25 Billion in...

Omnichannel Contact Centers in the Philippines – Powering the World’s On-Demand Economy

These days, everything is on-demand. We want to watch our favorite TV show while we are on a plane. We want to listen to our favorite song at the press of a button while we are traveling to work. We want to be able...

Customer Experience Management (CMX) – The Importance of Creating Emotional Connections with your Customers

Out of sheer necessity, many companies are making a concerted effort to develop customer experiences in a positive way from beginning to end. This is in an effort to foster what is now known as “organic growth,” which is simply the rate at...

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