Phil Durand
Phil Durand
Phil has worked in customer experience measurement for twenty years. In his role at Confirmit, he works closely with customers to help define and design global Voice of the Customer programs that deliver business change.
Functional Silos: Is a Brave New World Afoot?
I recently attended an event in Sydney, and it was a real eye-opener to hear how companies are navigating their way through the evolving...
Data Journalism: Using Data to Tell Better Stories
There are many things the world of business could stand to learn some lessons from, and sometimes lessons come from unexpected places – like...