Nick Bush

How often do you offer genuine hospitality?

Nick Bush fills up with hospitality, but wants more Having grown up in a hotel and then a restaurant I am, more than most people...

Are you an inspirational customer?

Customers should be better at providing meaningful feedback – and service providers should make it easier for them to do so Another caffeinated customer experience...

What to do if your customer’s a jerk

Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and...

Can CX save us from a bleak future?

Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon...

Is poor service letting down your social media strategy?

According to a recent survey it is – but fixing it requires commitment across the whole organisation Whatever you may think about Facebook, Instagram or...

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