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Nick Bush

Nick Bush, Managing Partner
I help companies deliver extraordinary performance (growth and profits) by focusing on customer success. I contribute regularly to the e-magazine The Next Ten Years (www.nextten.media) where I focus on the implications of running a successful customer-centric business and bringing everyone on the journey with you. I’ve spent most of my 40-year career helping companies transform the way they do business through better strategies, change management and technology, with a relentless focus on the customer.

How often do you offer genuine hospitality?

Nick Bush fills up with hospitality, but wants more Having grown up in a hotel and then a restaurant I am, more than most people...

Are you an inspirational customer?

Customers should be better at providing meaningful feedback – and service providers should make it easier for them to do so Another caffeinated customer experience...

What to do if your customer’s a jerk

Zero tolerance is the only option I’ve focused recently on the toxic effect that people who behave badly at work have on overall morale and...

Can CX save us from a bleak future?

Dystopian visions send Nick Bush a warning about the future of customer experience I misread a message from a colleague yesterday telling me that Gordon...

Is poor service letting down your social media strategy?

According to a recent survey it is – but fixing it requires commitment across the whole organisation Whatever you may think about Facebook, Instagram or...

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